Monday, October 24, 2005

It Is Not A Perfect World.

We transport Brenda to Hot Springs for rehabilitation. On day 6, Thursday around noon, just after I watched Brenda receive an hour of physical therapy, an hour of water therapy and an hour of walking in the thermal pool, my cell phone rings. It is the Insurance Adjustor from State Farm. She informs me that my trip to Hot Springs will not be covered. She states that physical therapy in Hot Springs is not " reasonable and necessary treatment."

Ok, so I am sitting there thinking that just 6 six days prior, Brenda was bedridden, sleeping 21 hours a day and unable to use the commode without assistance. What is wrong with this picture. That night was my last night teaching the summer coaching class. The students were excited they were graduating and starting their careers as a Life Coach. They asked what took the steam out of me? I could not believe that after watching my wife suffer for two weeks, I finally got her the necessary treatment and the insurance adjustor can call and take that away from us.

Three days later, we were headed back to Dahlonega. On the way back Brenda explained that for the first time since the accident, she could see improvement. Also, she explained that while at home, under medication, she was having awful reoccurring nightmares from the accident. Every night the scene replayed for her seeing this man come across the grassy median on Ga. 400.

The more we talked, the more I found out that one thing that really bothered her was the fact that Mr. Holloway, the man who hit her head on, never apologized or even came over to the ambulance to see if she would live or dye. How could a human being hurt another human being and not care?

Unfortunately in the judicial system, apologies are not a key ingredient. Mr. Holloway, the driver of the truck was cited by the police department and is scheduled to appear in court in December. I started to see a pattern in her nightmares.

When I returned from Hot Springs, I went to see my Insurance Agent. One thing is for sure, most people build trust in their insurance agent. I know I sure did. You grow up watching those commercials that if you ever has a problem, someone will be there to take care of you, to make you whole. What they don't tell you is how limited the agent role is once you have a claim.

Imagine buying a new car, driving it a few days, having a problem and bringing it back and the service writer gives you less than satisfactory service. You go see the salesperson who sold you the car, he or she tells you that their hands are tied, they have no control over the service department.

What if they told you that their boss tells them to focus on selling and not on the service after the sale. Would you buy another car from them? Would you tell your friends to buy a car from their dealership?

This is the fundamental concept I plan to focus on with the new 52 week Life & Business Coaching Program that was scheduled to start on October 10th, 2005 and will now start on January 2nd, 2006.

Sunday, October 23, 2005

Natural Healing vs. Western Medicine

After 10 days of watching Brenda lye in bed and sleep, I decided to look for other options to help with her rehabilitation. Although I am a firm believer in all of Dr. Upledgers work, I also believe in Dr. John F. Barnes, Internationally recognized therapist, lecturer and author. He is the President and Director of the Myofascial Release Treatment Centers. I use MFR with many of my clients and I have witnessed the results.

The more research I did on-line, the more I realized she needed movement, she needed to get out of bed and start to move around. She had loss quite a bit of muscle mass and was suffering from constant pain and fluid retention. She had suffered a concussion so she was experiencing headaches 24 hours a day.

I remember the results my sister experienced 35 years ago at Hot Springs Arkansas. For those of you who are not familiar with Hot Springs. It is the home of a thermal well, pumping over 700,000 gallons a day of mineral water which comes flowing out of the ground at 142 degrees. The Federal Government owns the well and controls the water supply.

They have cooling towers which cools the water to about 108 degrees. The water is then pumped to several rehabilitation centers and a few hotel spas. The first hospital built was the Army-Navy Hospital, it opened in 1886. It was the first permanent military hospital in the US. It was torn down and the current facility was completed on that site in October 1933. The Army-Navy Hospital is now the Hot Springs Rehabilitation Center.

Along with the Army-Navy Hospital is the Levi Hospital and Libby Memorial Physical Medicine Center. On December 31, 2005 the Federal Government is closing the Libby after 75 years for major repairs and renovations. The future of the Libby is not certain.

I spoke with our family doctor who is familiar with the benefits of water therapy, especially natural mineral water and he gave us the written orders to take Brenda to Hot Springs for treatment.

Our family doctor cited the fact that Brenda was not recovering as well as he had hoped. Even with pain killers, muscle relaxers and anti-inflammatory medications, she was still in severe pain, had little or no range of motion and was not improving.

After speaking with our insurance agent and doctor, Brenda and I decided that she needed to be in Hot Springs not only for the natural mineral water, but for the facilities, they are exceptional. I have never seen a facility in the Southeast United States that compares with Hot Springs.